Why Your Business Needs Call CRM?
Nowadays, customers are closely gauging the service quality as well before associating with a company. By that fact, it revealed that four out of five customers say that, they had spent more money with a company because of the pleasant and positive customer experience. This means customers are happy with the better customer experience. Then the question is, how to make a customer happy.?, How to deliver a good customer experience? How to earn customer’s trust.? The real answer is very simple, “Know your Customers”. Definitely, understanding your customers is a must. You cannot expect to keep someone happy if you don’t know what makes them happy. The same is the case with meeting customer’s expectations, to fulfill their expectations, you should know what they want.
And this is where Call CRM such as Voxbay Smartvoice steps in. This is the most effective tool for your business to understand your customers. Smartvoice is an Automated Interactive Voice Response System to communicate smartly!
How Smartvoice Helps your Business?
Smartvoice is a Next Generation call management system on Cloud. It unleashes endless features in front of you, call summary report, user wise report, daily reports, call recordings and everything related to your business number on your fingertip. Let’s look at more advantages:
- Real-Time Data Access.
- Single point of call references
- Agent and customer service quality analysis
After knowing what all call CRM offers, one cannot deny that CRM is a valuable tool for businesses. Smartvoice has optimized everyday business processes into delivering value, satisfaction, and returns.
How Smartvoice Works?
A smart voice is initiated by creating an account in the cloud by using a Customer name Customer mail id and a mobile number. By giving these details, a customer could able to log in to their smart space of call management. The Account is associated with a smart dashboard which is very user-friendly. They can able to create user’s extension, Creating IVR, set time groups, conditioning and managing their DID’s, etc. The customer can able to create separate call groups for different departments also. Uploading IVR audio files is also possible.
Your business calls will follow you, no matter where you are. You will never miss a call again.
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