How Cloud helps Dine-in and Delivery Restaurants
Restaurants and hotels are an integral part of our community and social lives. They enhance a way for the community to connect and come together. The restaurant industry has been hit hard by COVID-19, and there is a real danger that a significant number of local food providers will disappear. But many innovations are happening now in the same industry to boom again.
In some cases, these delivery and dine-in restaurants cannot able to convert every caller into a customer. which makes it difficult for them to accelerate their sales. This issue is because of the lack of an efficient call management system. The other related problem includes:
- No Track or call record of callers
- Inability to handle business calls professionally
- No way to track missed calls and follow-ups
IVR (Interactive voice response)
With an IVR, callers get greeted by a polite voice which helps them reach the right person/department based on the desire of the call. And an IVR can record audio responses and make the experience more interactive for the caller. Placing an order, making a reservation, or check for an update regarding delivery can make very simple by just pick up the phone.
A toll-free number allows customers to call your restaurant for free. It must be easy to remember the number and Publishing it on marketing collaterals will result in good conversions. Restaurants can increase the number of inquiries by implementing this cost-free call for customers.
After the smart implementation of cloud telephony in restaurants now you can easily track customer calls. Through SMS solutions, restaurants can able to message customers that their table is booked/reserved. When the customers are directly connected to the delivery agents, they can feel privacy in their communication. Through an IVR, customer calls are directly transferred to outlets nearby to the customer. This can able to save time and money.
Are you a restaurant owner looking for an efficient cloud solution to handle your business calls efficiently? Speak to one of our agents now: 9946869229