Call masking & Roll Tasks for potential Business output
Customer confidentiality is our priority so what call masking feature does is it masks the numbers on both the ends without disclosing or revealing the phone numbers to each other.
How business benefits: Here the number is kept confidential at both the ends but stored in business data for further use. Only the business holder will be able to see the customer number this call will be then distributed to the different agents/executives assigned for work.
Why it must be used? The call masking ensures safe handling of customer privacy and also tracking and storing all necessary data. It also helps in the assessment of the agent/executives assigned for work. Their performance can be analyzed and also customer feedback plays a crucial role in their overall performance rating. Masking also ensures safety from frauds and scams ensuring transactional safety which enhances the overall safety of monetary exchanges.
Masked phone numbers thus take over the action of platform-limited transactions, preventing buyers and sellers from unsound off-platform transactions that may lead to a false operation. This can also increase productivity of the business agents/executives, because they will be vigilant that all there operations are monitored and performance is tracked and rated on each call. As a result, businesses can establish sheer transparency about agent’s ability and actions through real-time call reports. They can also improve their existing service by allowing customers to share their experience.
So Businesses can use call masking to protect their customer data as well as roll out the tasks to their employees/executives/agents and track everything that happens in their business.
Call Masking Process
- Customer makes a call to your business
- Customer’s numbers lands on the business server and the business number published.
- Customer number will be distributed through the business servers to the concerned agent/executive number
- Transferring the call will be safely done without revealing customer information and keeping customer data for further business needs.
- Agent/Executive number is tracked, monitored and recorded along with the customer experience feedback after each call. Helping in performance analyses.
Leading call masking solution provider in India
Voxbay Solutions the leading providers of such solutions in India have developed the Call masking service by closely analyzing many business needs this feature proves how important it is for businesses to essentially implement it as a powerful customer retention solution. The call masking service helps your business to steer clear from the need to employ a human operator to connect two parties. Voxbay offers a solution to tackle many business challenges and protect sensitive and confidential customer data for further networking and growth of the business holder.
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