For every business enterprise, branding is an inevitable ingredient for success. Because when a brand is well-established, the brand name sells itself. The common factor about brands irrespective of the industry is the unwavering commitment and quality of services they provide. And the very beginning of customer service is delivered from the very point the customer contacts your business, be it for even their most minuscule queries.
One of the perks every brand ambassador offers is, providing their customers with the facility to contact them without being obsessed with the hefty charges that come along. Big-timer brands would love to reach out to their customers but in the most effortless way possible. And having a business toll-free number is the best way to allure your customers and that’s something you will never want to miss out on.
Toll-Free Forwarding service has advanced call management features, like call routing based on your business hours and hours of your business, and personalization of your greetings and touch-tone call menus. You can record calls, receive voicemail over email, and view real-time information about calls made to your phone numbers via our cloud-based service.
What is a Toll-Free number?
A toll-free telephone number or free phone number is a telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll-free number is free of charge.
Let’s understand how these toll-free numbers are good for the business that is looking to brand and promote these numbers.
The toll-free number allows a business to establish a national presence. These numbers allow a business to have one number across the country. The area code of incoming calls helps route the call to the right branch. Having the same number provides authenticity and reliability in the eyes of customers.
A big advantage of the toll-free number is that it is portable. Once a business buys a toll-free number, it becomes the owner of that toll-free number. Just like cell phone numbers, a toll-free number can be ported to a different carrier. Once purchased a toll-free number, it becomes a part of the business assets.
Flexible Routing to Remote Locations
At times, businesses require call routing to remote locations. This is easily done with toll-free numbers. A business can route calls made at their toll-free number to any remote landline or mobile number. Most vendors provide routing services free of cost.
Your Number Is Your Marketing Tool
A toll-free number can be more than just a number. With vanity numbers in play, one can use toll-free as a marketing tool for their business. This can be done in multiple ways. Netflix used a toll-free number to share clues for the upcoming season of stranger things.
Improved Customer Satisfaction
Toll-free numbers provide improved customer satisfaction. When customers don’t have to pay for queries regarding the business, they feel valued. This adds loyalty to customer relations, increasing customer retention rates.
Easy Setup and Maintenance
The time required to set up a toll-free number is usually in hours. Once set up, a toll-free number is quite easy to maintain. With an uptime of more than 99.9%, a toll-free number hardly ever face issues. Especially cloud-based toll-free numbers. Since these are managed at data centres, special responsibility is taken to ensure continuous operation.
The biggest advantage for businesses looking to become brands lies in how they can save from using toll-free numbers. After all, feasibility is the heart and soul of any service. Toll-free numbers greatly reduce the requirement of agents in the business. Incorporated with Interactive Voice Response, toll-free numbers are quite capable of handling all inbound calls. Since IVR can solve most queries by itself, a business gets to employ its manpower only when an operator indulgence becomes a must. Because of this, a business gets to save sreally good on its human resources expenditure.