5 common mistakes to avoid when implementing an IVR

Voxbay

Interactive voice response (IVR) is a viable method to maximize call center productivity and improve customer satisfaction. However, an IVR system can also be harmful for your organization if it is not well-designed. A badly designed IVR can cause confusion among the clients, leading to dissatisfaction and customer attrition....

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Things to remember before Investing in an IVR Service

Cloud, IVR

Today, IVR takes care of the first level of communication that takes place with customers. it plays an important role in the first impression that is left on the callers. Now, every industry is using this IVR system to professionalize their business communication. We’ve all at some point in...

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Empower Your Business with a Virtual Number

Voxbay

Performance Tracking is an integral part of any marketing campaign. To know whether the campaign is working or not unless you know where you are getting the calls from and if they are genuine leads. Call tracking is a much better method to analyze the quality of leads. Integrating...

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