What is random

What is random

There is no order to connect calls

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What is sequential

What is sequential

Calls are connected to the agents in the order specified in the queue. All...

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What is rr memory

What is rr memory

Calls are connected to the agents in the order specified in the queue.If a...

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What are the ring types of queue

What are the ring types of queue

Ring all RR memory Sequential Random Least resent Fewest calls

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How to set ring type in queue

How to set ring type in queue

While creating the queue. We can set the ring type of that queue

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How to remove an agent from a queues

How to remove an agent from a queues

There is an edit option in the right side.Click the edit optionRemove the agentSave...

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How to add an agent in a queues

How to add an agent in a queues

Click to the “queues” on portalClick to” create queue”Enter queue nameAdd membersSet ring strategiesSave.

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What is the difference between call group and queues

What is the difference between call group and queues

Call queue are only designed to use the soft phone not with mobile phones....

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