What is missed calls

What is missed calls

All the calls that is not connected with agents (incoming).

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What is total calls

What is total calls

Sum of incoming and outgoing calls.

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What is connected calls

What is connected calls

Calls that connects and talks with agents (incoming).

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What is answered calls

What is answered calls

Calls answered by IVR (incoming) or answered by called parties.

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What is the difference between total calls and connected calls.

What is the difference between total calls and connected calls.

Total calls means total incoming and outgoing calls. Connected calls are the calls that...

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What are the difference between Answered calls and connected calls

What are the difference between Answered calls and connected calls

All the calls that hit into IVR is answered calls. Connected calls are the...

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What are the difference between Total calls and answered Calls.

What are the difference between Total calls and answered Calls.

Total calls means sum of incoming and outgoing calls. Answered call means Total answered...

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How to identify Missed calls

How to identify Missed calls

Missed call status will be displayed on the dashboard on the Missed call tile....

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How to Check Live calls?

How to Check Live calls?

Live calls status will be displayed on the dashboard on live calls Tile. Also...

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