How to change  agent position in a call group

How to change  agent position in a call group

There are down and up arrows in the agent order in the call groups....

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How to change password of a call group.

How to change password of a call group.

To the right side of the call group there is an option to change...

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How to delete a call group.

How to delete a call group.

There is a cross mark icon to the right side of agent. Click to...

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How to remove an agent from the call group

How to remove an agent from the call group

Edit the call group and click on Delete button of the agent you want...

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What are the ring strategies

What are the ring strategies

Three ring strategies are there.SequentialRandomRRMemory

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How to add an agent in a call group

How to add an agent in a call group

While creating call groups there is an option to add the members of the...

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How to create a call group

How to create a call group

Click to the “call group” menu on the Portal.Click to “create call groups”Add the...

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What is call group

What is call group

A call group is a group of agents or a departments.

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What is Voice Broadcasting?

Voice broadcasting is a mass communication technique, begun in the 1990s, that broadcasts telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community applications. Voice broadcast users can contact targets almost immediately.

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