There are down and up arrows in the agent order in the call groups....
Learn MoreTo the right side of the call group there is an option to change...
Learn MoreThere is a cross mark icon to the right side of agent. Click to...
Learn MoreEdit the call group and click on Delete button of the agent you want...
Learn MoreWhile creating call groups there is an option to add the members of the...
Learn MoreClick to the “call group” menu on the Portal.Click to “create call groups”Add the...
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