How to change  agent position in a call group

How to change  agent position in a call group

There are down and up arrows in the agent order in the call groups....

Learn More
How to change password of a call group.

How to change password of a call group.

To the right side of the call group there is an option to change...

Learn More
How to delete a call group.

How to delete a call group.

There is a cross mark icon to the right side of agent. Click to...

Learn More
How to remove an agent from the call group

How to remove an agent from the call group

Edit the call group and click on Delete button of the agent you want...

Learn More
What are the ring strategies

What are the ring strategies

Three ring strategies are there.SequentialRandomRRMemory

Learn More
How to add an agent in a call group

How to add an agent in a call group

While creating call groups there is an option to add the members of the...

Learn More
How to create a call group

How to create a call group

Click to the “call group” menu on the Portal.Click to “create call groups”Add the...

Learn More
What is call group

What is call group

A call group is a group of agents or a departments.

Learn More