What is caller Id of an agent

What is caller Id of an agent

It is the virtual numbers provided from VOXBAY solutions. You can choose a caller...

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How to record outbound call of an agent

How to record outbound call of an agent

Enable call record in agents tab.

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How to add phone number for an agent.

How to add phone number for an agent.

While creating an agent there is an option for the field Enable forward, add...

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    How to change password of an agent

    How to change password of an agent

Click to the edit button on the right side of the window and enter...

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How to check user id of an agent

How to check user id of an agent

User ID can be seen on the agent window in the web login column.

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How to identify agent extension number.

How to identify agent extension number.

Extension number can be seen on the agent window on Ext number column.

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How to edit agent

How to edit agent

There is an edit button to the right side of the agent. Click on...

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How to delete agent

How to delete agent

There is a cross mark icon to the right side of agent. Click the...

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How to add new agent?

How to add new agent?

Click to the Agent Tab in Portal. A new window will open. Click to...

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Categories

What is Voice Broadcasting?

Voice broadcasting is a mass communication technique, begun in the 1990s, that broadcasts telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community applications. Voice broadcast users can contact targets almost immediately.

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