Our contemporary world has been steadily moving towards automation and refined telecommunication services. So, having its own Interactive Voice Response (IVR) service for telecommunication gives each business the dominant supremacy in this competitive world. Through an IVR, we can simply automate an entire telephony system. It grants a pre-recorded voice clip to interact with the caller(customer) and track the entire call through Inputs via a keypad. When a customer calls up the business, a warm welcome greeting message gives him a pleasant feel about the company. This greeting consists of the company name, IVR menu options, and some other desired instructions. Based on the customer’s response, the call will be redirected to specific departments.
The IVR options are fully customizable by the business and they can handle it according to their needs. Example of a simple IVR is as follows:
This interactive way of greeting will deliver a first-class service where every customer feels acknowledged. Let’s go through some merits of having an IVR for a business.
In other words, an organization must do every possible bit to keep their customers happy. Technologies like IVR will help the businesses to do the same. So, IVR is a must-have thing for businesses now.
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