Customise your IVR and handle multiple calls simultaneously.
Analyze your customer conversations to ensure the quality and understand the requirements of your callers.
Analyze your daily call volume and measure performance of individual agents.
Monitor the number of calls connected and missed by each department in your organization.
Live Call Info
Get ongoing call details for each incoming phone call directly on the web panel.
Live Call Transfer
Transfer ongoing calls without disconnecting them and enhance your callers’ experience.
After hours call routing
Handle your business calls professionaly even after working hours.
Track and monitor all your business calls to ensure you do not miss any potential leads.
Forward business calls instantly to reduce the waiting time of your callers.
Assign callers to specific agents to resolve their queries instantly.
Get detailed analytical reports of your business calls via email.
Export log data to analyze the call performance of your agents on calls.
Transfer calls to agents through extension dialing and improve your internal communication.