Live calls status will be displayed on the dashboard on live calls Tile. Also we can check the live calls in the reports tab.

Missed call status will be displayed on the dashboard on the Missed call tile. Also we can check the missed calls in the reports tab.

Total calls means sum of incoming and outgoing calls. Answered call means Total answered calls either by an agent/customer or by the IVR.

All the calls that hit into IVR is answered calls. Connected calls are the calls that connects and talks with the agents.

Total calls means total incoming and outgoing calls. Connected calls are the calls that connects and talks with agents.

Calls answered by IVR (incoming) or answered by called parties.

Calls that connects and talks with agents (incoming).

Sum of incoming and outgoing calls.

All the calls that is not connected with agents (incoming).

Click to the Agent Tab in Portal. A new window will open. Click to “create agent” on its right side. And fill the fields.

There is a cross mark icon to the right side of agent. Click the icon and enter confirmation to delete.