Call management for Tourism sector

The pandemic, Covid-19 and tourism-definitely not a good combo. How hard has the Virus infected our travel industry? Throughout the pandemic, there is hardly any industry that has not been affected but when talking about the travel industry, it has inescapably been hit hard.

And now just after realizing that it has become the new normal, post corona, the industry is struggling hard to get going once again. No doubts, they are doing their best and technology is for sure helping them get through. Owing to the tourism niche, many travel customer queries are not confined to weekdays, predefined hours or held back by geographical boundaries.

The problem they are facing

Fixed landline phones were once the only mode of communication for you and we inspected the issues you faced as a part of the mode. They practically did nothing to tackle the unpredictable and fluctuating call volumes in the industry. Most amongst you were facing immense issues due to missing out on high volumes of important as well as potential calls. You have to be always available to answer the calls round the clock, we understand your misery. It must get really exhausting and missing out on it seems to get back to you making you vulnerable to great loss in business. 

With time each industry and enterprise needs to upgrade themselves to the contemporary needs of the sector. So we are here to explain to you the perks of CLOUD TELEPHONY in your domain. Cloud platform, with the help of artificial intelligence helps you gather and attend to yet unattended leads even beyond your working hours and on non- working days too. This inturn will lead to data and business gain in various aspects.

Finding Solution through a cutting edge technology

We know that finding a solution from the choices offered to you could be really tricky. So we are here to help you understand why you should be choosing Voxbay as your solution for your growth in the industry.

At the very first, we set up a Toll Free number to rule out the difficulties owing to a fixed landline system. After that, an IVR is implemented to that number for greeting and guiding the caller. Using our Smart solution SmartVoice, each and every call will be tracked & recorded. The calls can now be distributed to the right agents and the company can stay 365*24*7 available and online. These features enhance easy access to an automated and real-time database of callers.

AS A RESULT

• Tourism is able to see a 95% increase in incoming calls with our Toll-free number. (Because of no-cost inquiry, incoming calls will get soar up)
• Callers are happy because the call forwarding feature had to redirect them to their desired department.
• No calls will be unattended so that no dead leads are remaining for follow-ups. This leads to the complete utilization of the database available.
• Tourism companies can assess their agents by analyzing their call recordings. This will have a huge impact on the improvement of their staff performance.
• Unnecessary advertisement space wastage by multiple number publishing reduced to a high extent and this saves a lot of money also.
• Companies are able to reduce the hardware cost to a high extent that they have been paying for the traditional phone system.
• The companies can feel a 70% increase in new deal closures due to full-time availability and minimized number of unattended calls and leads.

Interestingly, Cloud is a magical platform and our SmartVoice is a cutting edge  solution for every business. Tourism companies can reap their industry in extremes by proper implementation and usage of our solution.

Need to know more about SmartVoice? Speak to one of our agents: 9946869229