Automated Interactive Voice Response System to communicate smartly!
Voxbay Brings you the Next generation call management system on cloud. Your business calls will follow you, no matter where you are. You will never miss a call again.
Voxbay Smart Voice unleashes endless features in front of you, call summary report, user wise report, daily reports, call recordings and everything related to your business number on your finger tip.
Where to use ??
When there is a huge call traffic in the business number and that too to multiple departments,
in this case, these calls could be managed properly with help of VOXBAY SMART VOICE.
The numerous calls that come to one advertised number will be landing on the DID number
there you could greet the customer with a prerecorded audio message that is an IVR.
In addition to this SMART VOICE could redirect the caller to different departments according
to the caller’s desire. I.e. Multilevel IVR.
Through smart voice, you could manage n number of calls that come to a particular number.
Which is possible by routing the next to call to next agent
All these can be done without any additional hardware or infrastructure.
How it works ??
A smart voice is initiated by creating an account in the cloud by using a Customer name,
Customer mail id and a mobile number
With these details, the customer could log in to their smart space
In the smart voice account, the user could find a dashboard in which they could create
users extension, set IVR, set time group and conditioning & manage their DID
Next step is to create separate call group or departments
They could upload IVR audio files