Basically, an IVR stands for “Interactive Voice Response”. In Technical terms, an IVR is a technology that allows a pre-recorded voice to interact with humans by the use of voice. When your business number is installed with an IVR, Your Customers can interact with company’s host system through a telephone keypad. Their queries and inquiries are serviced by following IVR’s voice dialogue.
By the use of a best IVR System, your customer will get the correct guidance.