Cloud Call Center

Voxbay Call Center Solutions Streamline Business operations and Processes, Improve communications and are self-managed with minimal intervention. Our small to medium-sized enterprise contact center solutions integrate with existing infrastructure investments and provide you with the flexibility to add increasingly sophisticated capabilities as your needs change.

Right from lead generation to retention, you need solutions that revolve around your customers’ fulfillment. Cloud-based call center solutions are hosted in the cloud by a business phone service provider. The data generated from the call center is hosted in the cloud and the corresponding servers which either belong to the service providers, or to the third party. Our cloud-based offerings ensure high reliability that your customers’ needs are addressed throughout the life-cycle of the customer.
 
SOME OF THE FEATURES WE OFFER

  • Autodialer
  • predictive dialer
  • preview dialer
  • progressive dialer
  • Voice broadcasting
  • call Barging
  • Real-time billing
  • multi-level IVR
  • Call Queue
  • Call group
  • Call pop up
  • call transfer
  • time-based routing
  • location-based routing
  • admin, sub-admin login
  • agent, department login
  • DND listing
  • call parking
  • custom music on hold
  • email, SMS alerts
  • call recording

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Still Have Questions?

(+91) 9946-VOXBAY

info@voxbaysolutions.com