Customers are considered as the backbone of every business. Providing an attentive and memorable customer experience is critical for the growth and success of each business. Dealing with clients or customers is not a mere thing. Customers will be happy only when we fulfill their requirements at their best.
Here are the common mistakes that we are prone to while handling the customer calls.
Don’t make your customers wait. Never do that.
The main motive of a customer when they contact their service provider is to get instant and effective solutions for their trouble or problem. Customers hate it when they have to wait. There still are companies that make their customers wait saying, “please wait, I am on another call”. It is not at all a good practice and it reflects the reputation of the company in a bad way. Customers feel neglected when they receive such replies.
So, do not make your customers wait. Answer them instantly and serve them wisely.
Do not ever argue with your customers
The next important thing to keep in mind is to never argue with a customer. Consider a situation in which you might be right about a thing and the customer might not necessarily be. Then, don’t start to argue with that customer like you do with your close friend. Don’t ever think of saying “you are wrong, I am right”. Instead of fueling an argument, relax and try to explain the things in a pleasant and understanding manner. If we argue or try to prove our point, things might get messy and they might get a negative experience and will form a bleak opinion about your organization
So always be polite to your customers no matter how wrong or rude they are.
Don’t disconnect calls even if you are busy
This is the worst experience that a customer might go through. The best way to enhance sales in a business is to provide the best in-call experience to the customers. It makes them want to come back to you for more. So, handle them with good care and offer them better solutions for their troubles. Maintain good conversations, and track all customer calls, view daily analytic call reports and measure the total performance of our agents. Don’t ever avoid any customers.
Apologize for your mistakes
This is an important fact while adhering to classic standards of customer service. No one and nothing is perfect. So, if something goes wrong on our part or our company’s, it is okay. It happens once in a while and we must handle it calmly. Of course it is mandatory to accept one’s mistake and apologize in the humblest manner possible. Say that you are sorry it happened and that it will further be taken care of. You might not very much realize it, but it definitely works in favor of your business reputation.
Apologizing for the mistake on your part only builds your brand image and enhances the experience of your customers.
Follow up Missed calls
Following your missed calls is an important thing to remember in handling customers. It is not possible to stay next to the office phone all time. So, it may so happen that you miss a few calls while you are away from the office or out for a lunch break. In such situations follow the missed calls that you receive. By doing so, your customers will feel and know how much you care and this undoubtedly makes them feel good. This gesture makes your customers feel important and they are more likely to trust your company’s services.
Never give false hope to your customers
Make sure you are not giving any false hopes to your customers. Examples for these false hopes are offering false discounts, or unreasonable deals to them. Giving such kinds of false information will result in a bad customer service image.
We at Voxbay solutions, provide a professional cloud-based call management system and it’s an ideal solution for your problem. It will automate the process of managing, tracking, transferring and forwarding your business calls. This will allow you to resolve customer queries instantly and deliver a superior customer call experience.