Customer care software is a tool that helps businesses in the management, organization, and tracking of customer details, queries, and concerns. It also stores all relevant information to provide enhanced customer service, which turns into valuable business insights.
Customer care software is used by support teams to get a full view of each customer and interact with them on multiple online communication platforms.
Customer management is now smarter and easier. When a customer files a query, views and tracks past interactions including social media conversations, order history, past issues resolved, and more. Get a snapshot of customer’s basic details in just a glimpse for highly-personalized service and instant resolutions. Easy information lets your agent dive into the required information at any time for solving complex matters. Proactively know the informational and important details of your customers while engaging with them.
Customer support management software encompasses all the tools and solutions that allow businesses to handle and improve their relationship with customers. Reducing the burden of customer support agents by automating repetitive tasks is the goal of customer service software. A service CRM is essentially a CRM integrated helpdesk system that solves the problem of customers having to repeat themselves more than once while seeking service or answers to their questions. Capture service CRM is a helpdesk ticketing system for managing customers and for businesses to plug into the various mediums through which customers can get in touch for support service. It’s an all channels solution with feedback, survey, and reporting functionality for end-to-end service team automation. Start a free trial today with capture service CRM.
Why customer care software?
Email, Phone, Portal, Social media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they choose.
Track the time spent on all customers in one place. Use filters to drill down the time entries.
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly. Account & contact management. Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.