How IVR Solutions helps in Ticketing Systems

IVR, Voxbay

Customer satisfaction is the most important thing in a business and you can never afford to overlook it. A good customer service team empowers a firm with high retention rates and gives many competitive advantages also. When a business grows gradually, then the number of customers calling you for...

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How Cloud helps Dine-in and Delivery Restaurants

Cloud, Voxbay

Restaurants and hotels are an integral part of our community and social lives. They enhance a way for the community to connect and come together. The restaurant industry has been hit hard by COVID-19, and there is a real danger that a significant number of local food providers will...

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Enhance your Customer Support Quality by these Tips

Cloud, Voxbay

Quality customer service is the establishment of any business that needs to be effective. Customers are the center of every business and should consistently be your top priority. So it’s significant to focus on giving great customer service. If you need to boost your customer support and subsequently improve...

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5 common mistakes to avoid when implementing an IVR

Voxbay

Interactive voice response (IVR) is a viable method to maximize call center productivity and improve customer satisfaction. However, an IVR system can also be harmful for your organization if it is not well-designed. A badly designed IVR can cause confusion among the clients, leading to dissatisfaction and customer attrition....

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Best customer service from your business IVR

Cloud, IVR

IVR systems are typically simple, adaptable, and easy to utilize. The IVR dashboard contains various gadgets that permit businesses to customize their IVR stream according to the most popular choices as observed by customers. When any customer approaches your business phone number, the IVR system welcomes them with a...

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Cloud for Schools

Cloud, IVR, PBX

When new academic year admissions are around the corner, schools gear up for the busiest month of the year. Educational institutions put out advertisements in print media and online channels for fulfilling their total seats. On these days, calls come in and the school is swamped with phone calls,...

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Things to remember before Investing in an IVR Service

Cloud, IVR

Today, IVR takes care of the first level of communication that takes place with customers. it plays an important role in the first impression that is left on the callers. Now, every industry is using this IVR system to professionalize their business communication. We’ve all at some point in...

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Cloud Telephony for News Channels

Cloud

News and media are one of the leading businesses today and the role of news channels is the most important when it comes to connecting the common man to the current society and government. The exact purpose of our news channels is to keep update people about significant events...

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More startups are Opting Cloud Telephony in 2020

Voxbay

The number of startups in our country is increasing gradually every year. This rising results in, around 5-6 startups are popping in our country every single day. This makes a severe increase in competition and all entrepreneurs need to accept new strategies to survive in the market. Spreading brand...

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All about Outbound Calling

Voxbay

Outbound calling still remains vital for businesses worldwide. according to some market surveys, 92% of sales conversions are happening over the phone. It’s a true fact that outbound calling has long been a tactic for many successful organizations. Such calls, also known as cold calls are typically used for...

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