Multi-level Interactive Voice Response is a customized automated response to greet the callers to address their queries. When a call is received from an external source, it guides them through a series of instructions via its self-help features. Its flexibility allows it to modify as per the business demands. Voxbay is the best IVR provider in India.
This feature helps to record and save calls for the admin’s future reference. Stay updated with every ongoing call between the customer and team with the help of the remote admin panel. It also allows monitoring of the calls within the organization to improve the quality of services.
Call Barging is a unique feature which allows stepping in on live calls. There are three modes in Call Barging which can be used according to the purpose. 3 modes of call barging are as follows:
Call transfer is a contact center function that allows the transfer of live calls to another agent. It’s a telephony feature that allows the customer facing employees to quickly transfer an incoming call smoothly to any desired user extension.
Time based routing manages your calls even after office hours.This helps the caller to reach the right and available person without any loss of time.
Call masking is one of the prominent features which protects customer data. It enables enterprises to keep conversation directly between the service provider and the customer. It prevents siphoning/tapping of any sensitive information regarding the customer, which keeps privacy in check. This blocks any possibility for foul play.
Virtual number or access number is a telephone number which isn’t linked to a single fixed location. It does not require a sim card or a physical address. It utilizes secure PSTN to place real telephone calls between people. These numbers can be used to make as well as receive calls. Each customer is assigned a virtual number which is unique to them.
The admin dashboard gives complete access to one’s performance and login details. It can be accessed by the agent to login and to anytime monitor how they have been performing. This consequently increases productivity as the regular performance report is right in front. It aids agents to login easily and keeps a track of their performance reports.
Voice mail is a digitally recorded spoken message. It effortlessly records the voice note and gets stored in the digital mailbox of the retriever. They can later listen to it and respond.
Multi-level Interactive Voice Response is a customized automated response to greet the callers to address their queries. When a call is received from an external source, it guides them through a series of instructions via its self-help features. Its flexibility allows it to modify as per the business demands. Voxbay is the best IVR provider in India.
This feature helps to record and save calls for the admin’s future reference. Stay updated with every ongoing call between the customer and team with the help of the remote admin panel. It also allows monitoring of the calls within the organization to improve the quality of services.
Call Barging is a unique feature which allows stepping in on live calls. There are three modes in Call Barging which can be used according to the purpose. 3 modes of call barging are as follows:
Call transfer is a contact center function that allows the transfer of live calls to another agent. It’s a telephony feature that allows the customer facing employees to quickly transfer an incoming call smoothly to any desired user extension.
Time based routing manages your calls even after office hours.This helps the caller to reach the right and available person without any loss of time.
Call masking is one of the prominent features which protects customer data. It enables enterprises to keep conversation directly between the service provider and the customer. It prevents siphoning/tapping of any sensitive information regarding the customer, which keeps privacy in check. This blocks any possibility for foul play.
Virtual number or access number is a telephone number which isn’t linked to a single fixed location. It does not require a sim card or a physical address. It utilizes secure PSTN to place real telephone calls between people. These numbers can be used to make as well as receive calls. Each customer is assigned a virtual number which is unique to them.
The admin dashboard gives complete access to one’s performance and login details. It can be accessed by the agent to login and to anytime monitor how they have been performing. This consequently increases productivity as the regular performance report is right in front. It aids agents to login easily and keeps a track of their performance reports.
Voice mail is a digitally recorded spoken message. It effortlessly records the voice note and gets stored in the digital mailbox of the retriever. They can later listen to it and respond.
Voxbay stands out in what it does, not just by the virtue of our quality but also as the products and services offer invariable credibility.
A classic policy is followed when it comes to our products. Voxbay has been ranked the best call management solution in India. Quality of services is never compromised for. Voxbay never settles for anything less than the best while providing services to the businesses.
If a trial is required, before availing our services, we do provide a free demo session for your convenience.
Always ready with 24 x7 support to serve your business better. We have a highly proficient support team working even beyond office hours to ensure 100% customer satisfaction.
VOXBAY SOLUTIONS have been globally leading the telecom infrastructure industry ever since its inception.We have transfigured the very face of Enterprise Communications and have been quite a forerunner in cloud telephony oriented communication solutions. After adequate research, Voxbay has developed this call management solution suitable for all the different types of business enterprises.
We stand out with
Ever since I switched my call management to Voxbay, my endless calls have now become well managed. The best part is their customer support. Come up with any query and they are always there to ease it down for us. We have now been using Voxbay’s call center solution...
We are loving our association with Voxbay. Its solution, service, features- all are outstanding. The technology they are using is way too ahead of time and definitely has a high scope in the near future.
Unfettered Customer support!!!!! I am speechless on how well and useful the Voxbay Call Management has been for us as a whole. We have undoubtedly placed our faith in their commitment for superior service.
Their dedication to our Business call management is evident in all aspects of our Business. We appreciate their attention to give us Prompt service. Value of Money.
Voxbay’s Smart Voice was easy for us to use from the very start itself. We love their approach to work in improving our Business communications. Good Support and Services.
