Features

Multi Level IVR

Multi-level Interactive Voice Response is a customized automated response to greet the callers to address their queries. When a call is received from an external source, it guides them through a series of instructions via its self-help features. Its flexibility allows it to modify as per the business demands. Voxbay is the best IVR provider in India.

  • Customized Automated response
  • Guides the Caller
  • Flexible

Call Recording & Monitoring

This feature helps to record and save calls for the admin’s future reference. Stay updated with every ongoing call between the customer and team with the help of the remote admin panel. It also allows monitoring of the calls within the organization to improve the quality of services.

  • Records and Stores call data
  • Monitors calls
  • Helps improve micro management

Live Call Monitoring (Call Barging)

Call Barging is a unique feature which allows stepping in on live calls. There are three modes in Call Barging which can be used according to the purpose. 3 modes of call barging are as follows:

  • Listen
  • Whisper
  • Conference

Live Call Transfer & Conference

Call transfer is a contact center function that allows the transfer of live calls to another agent. It’s a telephony feature that allows the customer facing employees to quickly transfer an incoming call smoothly to any desired user extension.

  • Transfers live calls (Blind or Attended)
  • Calls are transferred smoothly and quickly
  • Transfer live calls to any desired user extension
  • Contact center functionality

Time Based Routing

Time based routing manages your calls even after office hours.This helps the caller to reach the right and available person without any loss of time.

  • Constant call handling
  • Ensures client satisfaction
  • Extensive availability of support

Call Masking

Call masking is one of the prominent features which protects customer data. It enables enterprises to keep conversation directly between the service provider and the customer. It prevents siphoning/tapping of any sensitive information regarding the customer, which keeps privacy in check. This blocks any possibility for foul play.

  • Safeguards customer data
  • Virtual number for each customer
  • Tends to privacy requirements

Virtual Number

Virtual number or access number is a telephone number which isn’t linked to a single fixed location. It does not require a sim card or a physical address. It utilizes secure PSTN to place real telephone calls between people. These numbers can be used to make as well as receive calls. Each customer is assigned a virtual number which is unique to them.

  • Unique Virtual and access number
  • Not linked to a specific location
  • No need of SIM or physical address
  • Uses safe PSTN to place real time calls

Agent Login & Performance Reports

The admin dashboard gives complete access to one’s performance and login details. It can be accessed by the agent to login and to anytime monitor how they have been performing. This consequently increases productivity as the regular performance report is right in front. It aids agents to login easily and keeps a track of their performance reports.

  • Access to login and performance
  • Managers can keep track of team performance
  • Immediate improvements within departments

Voice Mail

Voice mail is a digitally recorded spoken message. It effortlessly records the voice note and gets stored in the digital mailbox of the retriever. They can later listen to it and respond.

  • Leave a voice message if you are unavailable for calls.
  • Customize your greetings
  • Automatically saves your note in the retriever’s mailbox.

Features

Multi Level IVR

Multi-level Interactive Voice Response is a customized automated response to greet the callers to address their queries. When a call is received from an external source, it guides them through a series of instructions via its self-help features. Its flexibility allows it to modify as per the business demands. Voxbay is the best IVR provider in India.

  • Customized Automated response
  • Guides the Caller
  • Flexible

Call Recording & Monitoring

This feature helps to record and save calls for the admin’s future reference. Stay updated with every ongoing call between the customer and team with the help of the remote admin panel. It also allows monitoring of the calls within the organization to improve the quality of services.

  • Records and Stores call data
  • Monitors calls
  • Helps improve micro management

Live Call Monitoring (Call Barging)

Call Barging is a unique feature which allows stepping in on live calls. There are three modes in Call Barging which can be used according to the purpose. 3 modes of call barging are as follows:

  • Listen
  • Whisper
  • Conference

Live Call Transfer & Conference

Call transfer is a contact center function that allows the transfer of live calls to another agent. It’s a telephony feature that allows the customer facing employees to quickly transfer an incoming call smoothly to any desired user extension.

  • Transfers live calls (Blind or Attended)
  • Calls are transferred smoothly and quickly
  • Transfer live calls to any desired user extension
  • Contact center functionality

Time Based Routing

Time based routing manages your calls even after office hours.This helps the caller to reach the right and available person without any loss of time.

  • Constant call handling
  • Ensures client satisfaction
  • Extensive availability of support

Call Masking

Call masking is one of the prominent features which protects customer data. It enables enterprises to keep conversation directly between the service provider and the customer. It prevents siphoning/tapping of any sensitive information regarding the customer, which keeps privacy in check. This blocks any possibility for foul play.

  • Safeguards customer data
  • Virtual number for each customer
  • Tends to privacy requirements

Virtual Number

Virtual number or access number is a telephone number which isn’t linked to a single fixed location. It does not require a sim card or a physical address. It utilizes secure PSTN to place real telephone calls between people. These numbers can be used to make as well as receive calls. Each customer is assigned a virtual number which is unique to them.

  • Unique Virtual and access number
  • Not linked to a specific location
  • No need of SIM or physical address
  • Uses safe PSTN to place real time calls

Agent Login & Performance Reports

The admin dashboard gives complete access to one’s performance and login details. It can be accessed by the agent to login and to anytime monitor how they have been performing. This consequently increases productivity as the regular performance report is right in front. It aids agents to login easily and keeps a track of their performance reports.

  • Access to login and performance
  • Managers can keep track of team performance
  • Immediate improvements within departments

Voice Mail

Voice mail is a digitally recorded spoken message. It effortlessly records the voice note and gets stored in the digital mailbox of the retriever. They can later listen to it and respond.

  • Leave a voice message if you are unavailable for calls.
  • Customize your greetings
  • Automatically saves your note in the retriever’s mailbox.

Why choose VOXBAY?

World Class Products

Voxbay stands out in what it does, not just by the virtue of our quality but also as the products and services offer invariable credibility.

Quality Services

A classic policy is followed when it comes to our products. Voxbay has been ranked the best call management solution in India. Quality of services is never compromised for. Voxbay never settles for anything less than the best while providing services to the businesses.

Free Demo

If a trial is required, before availing our services, we do provide a free demo session for your convenience.

24X7 Support

Always ready with 24 x7 support to serve your business better. We have a highly proficient support team working even beyond office hours to ensure 100% customer satisfaction.

The backbone of Voxbay
Cloud Telephony

VOXBAY SOLUTIONS have been globally leading the telecom infrastructure industry ever since its inception.We have transfigured the very face of Enterprise Communications and have been quite a forerunner in cloud telephony oriented communication solutions. After adequate research, Voxbay has developed this call management solution suitable for all the different types of business enterprises.

We stand out with

  • World class telecom infrastructure services.
  • Liberty to choose virtual numbers from any desired of the 65 nations
  • Multiple switching centers (POP’s) at Mumbai,Bangalore and Kochi
  • Our dedicated regional and remote team.

Trusted by Giants
Loved by Startups